A deep dive into the ‘whole of government’ approach

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This week on Amtower Off Center, host Mark Amtower interviewed return guest Brian Chidester, Global Public Sector marketing executive for OpenText.

Group photo of Chidester and Amtower
Brian Chidester and Mark Amtower (March 2020)

Topics included:

  • A deep dive into the “whole of government” concept, identifying problem areas and coordinating a whole of government — federal, state, local and education — and industry approach to resolving the issue. Chidester used his first-hand experience and the Deloitte study on Deploying the Whole of Government approach.
  • The growth of customer experience, or CX, as an important factor of government work, and
  • A discussion of work from home and “work from anywhere” as part of the next normal.

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