Customer experience: What is it and why is it needed?

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Martha Dorris, founder & CEO, Dorris Consulting

This week on Amtower Off Center, host Mark Amtower interviews Martha Dorris, a former federal executive and well known customer experience (CX) advocate and expert.

Topics discussed include:

  • what is CX and why it is needed
  • CX attributes and challenges
  • how it fits in Federal agencies and why more is needed
  • GPRA, Best Places to Work in Government and CX
  • the annual Service to the Citizens awards
  • why industry needs to pay attention

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